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Call Centre Representative

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Call Centre Representative in Brisbane

  • Resourcing Ink
  • Full time
  • Email

Key Responsibilities

. Troubleshooting of network related issues and assist customers to understand, use and resolve issues relating to our products and services. 

. Negotiation skills to gain support and agreement negotiating an acceptable outcome or solution that balances the interests and needs of stakeholders.

. Execute a strong negotitaion technique and influence confidently to close oppurtunities.

. Sell products and services that effectively meet customer needs.

. Establish good customer relationship to create a simple and brilliant customer experience across all our interactions in a multi-media environment.

. Listening skills to demonstrate cultural awareness through listening and adapting flexibly across interactions with our culturally diverse team members and customers.

.Comply with procedures and support the customers to meet its duties under the relevant safety and environmental legislation.

.Be naturally inquisitive and resilient with an ability to articulate, listen and communicate effectively identify customer needs along with providing customers with solutions to solve their concerns.

 

Skills Required

.Excellent verbal/written communication skills

.Comprehend and Understand customer needs

.Excellent communication and technical experience 

.Good listening skills and keeps customer at the centre 

.Good Analytical and problem solving skills 

.Resolve customer issues with resilience, at the same time negotiate outcomes or solutions that meet the customers needs

.Knowledge of MS Office

.Ability to work in a highly collaborative environment.

 

Please be advised that its a full time work, and requires full time work rights.

$20/hr



Resourcing Ink

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